Summary: Planet Fitness is a famous gym chain in the US, but some members have complained that they were charged two times for their membership fee. In this article, we will explore why Planet Fitness is charging people twice and how to prevent it from happening.
1. Billing errors
One reason why you may be getting charged twice by Planet Fitness is due to billing errors. Sometimes, subscription-based services like gyms or streaming platforms may double charge their customers due to a glitch in their billing system. This can happen due to various reasons, such as system upgrades, server downtime, or when an automatic payment is triggered multiple times.
If you suspect that you have been charged twice by Planet Fitness due to a billing error, you should first reach out to the gym’s customer support team and explain the situation. They may be able to rectify the issue and refund your money.
You can also check your bank statements and receipts to confirm if you have been double-charged. If you have, gather all the evidence and send it to Planet Fitness along with your complaint to make it easier for them to investigate what went wrong.
2. Payments not processed correctly
Another reason why you may have been charged twice by Planet Fitness is if your payments haven’t been processed correctly. This can happen when you update your bank account or credit card details but forget to cancel the previous payment method, leading to automatic payments being charged on both accounts.
To avoid getting double-charged by Planet Fitness, make sure to update your payment details correctly in their online portal or contact the customer service team to assist you in the process. You should also make sure to cancel any previous payment methods associated with your account to ensure that you are only paying once for your membership fee.
If you have been charged twice due to incorrect payment processing, you need to contact Planet Fitness and explain the situation. They may require some information such as your billing details or a copy of your bank statement to investigate the matter. Once they have identified the issue, they will refund the extra charges back to your account.
3. Membership renewals
One possible reason why Planet Fitness might charge you twice is during membership renewals. If you have received expiration notices and failed to renew your membership before the due date, the gym may have automatically renewed your subscription for the next period.
This means that you will be charged twice – once for the membership period that just ended and once for the new membership period that you just entered. To prevent this from happening, make sure to regularly renew your subscription and keep track of the expiration dates to avoid any unexpected charges.
If you have been double-charged due to membership renewals, contact Planet Fitness customer service and ask for a refund. You should also inquire about how to stop automatic renewals if you no longer wish to continue your membership with them.
4. Delayed cancellations
If you decide to cancel your Planet Fitness membership but delay in doing so, you may face double charges on your account. When you cancel your membership, you must do so before the billing cycle begins to prevent getting charged for the upcoming month.
If you fail to cancel in time, you will receive an extra charge, even if you haven’t used their facilities or services during that month. To prevent this from happening, make sure to cancel your membership before the end of the current billing cycle to avoid any unnecessary charges.
If you have been charged twice due to a delayed cancellation, reach out to Planet Fitness customer service and explain the situation. Be prepared to provide proof of the cancellation request, such as email confirmation or a screenshot of submitting the request from their online platform.
5. Conclusion fees during the trial period
If you have recently signed up for a Planet Fitness membership, you might have been charged twice due to their conclusion fee. Usually, when you sign up for their Black Card membership, there is an additional charge of up to $58 when you cancel your account.
This charge applies to members who are still in their trial period and choose to cancel their membership before the end of the initial term. Therefore, if you cancel your account immediately after joining, you might be double-charged for the conclusion fee and the membership fee for that month.
To avoid being charged twice for the conclusion fee, make sure that you are no longer in your trial period before canceling your account. If you have been charged twice due to the conclusion fee during the trial period, contact Planet Fitness customer service and ask for a refund.
In conclusion, there are several reasons why you may be getting charged twice by Planet Fitness, including billing errors, incorrect payment processing, membership renewals, delayed cancellations, and conclusion fees during the trial period. If you have experienced this issue, the best course of action is to contact Planet Fitness customer service and provide them with as much information as possible about the situation. By doing so, they can investigate and resolve the issue and ensure that you are not double-charged again in the future.
Remember to always check your bank statements and receipts, update your payment details, and keep track of your billing cycles to avoid getting double-charged and to ensure that your Planet Fitness membership runs smoothly.